TERMS AND CONDITIONS OF SALE

Privacy: Information submitted by customers to the SunProtection Australia Shop are kept in the strictest confidence and are used only for the purpose of processing your orders or enquiries, and to communicate with customers about special offers, new products and services and promotions. We will NEVER share this information with any other business or individual. Your privacy is paramount and respected and your information is kept confidential!

Security: You have 4 options available to you if you wish to order products. 1. Phone order +61 2 6685 6666. Office hours are Monday to Friday, 9am to 5pm (EST Australia). 2. Fax order to +61 2 6685 8966. You can print out an order form and fax it to us 24 hours a day, 7 days a week. 3. Mail order. Print out the same Fax order form and post it to SunProtection Australia, PO Box 14, Federal, NSW, 2480, Australia. 4. Online, using the PayPal secure order page that utilises SSL protocol at 128 bit encryption.

Guarantee: All of our products are guaranteed against faulty workmanship and materials. Should you have any problems with a product then you should notify us by phone/email immediately. It is also our policy that you are fully satisfied with the quality of your purchase and it suits the purpose for which it was purchased. If for any reason you are not satisfied with your purchase then you should notify us immediately by ph/email and we will arrange an exchange or refund (less shipping costs).

Delivery: Our preferred method of delivery is by Australia Post Air Mail and the standard charge of $10 (within Australia), $12 per express post bag or $15 for overseas Air Mail will cover most orders. All purchases over $150 will be delivered free of charge. Any variations in shipping costs that may be incurred must first be authorised by you, the customer. Processing of orders within 48 hrs and delivery is usually made within 3-7 days within Australia, or 7-21 working days for overseas destinations. Express deliveries by EMS or others can be arranged at extra cost. Please ask for a quote.

Insurance: All goods sent are sent uninsured unless specified. Insurance of goods costs $5.50 + $2 per $100 or part thereof up to $5000 maximum insured value. No responsibility of uninsured goods is taken by GoSo Pty Ltd once they have been delivered to the Post Office.

Returns: You must notify us by phone/email prior to returning any goods for refund or exchange, stating the reason for returns. The items need to be sent by prepaid post within 7 days of receiving authorisation from us to return the goods. If returning other than for faulty workmanship or materials, then items must be in their original packaging in resaleable condition for a full refund. Post and handling charges are non refundable. Exchanges for a different size, colour or style should be accompanied by either AUD$10(cheque/money order)or a stamped self addressed envelope/post bag.

Receipts: We will email you a confirmation when we receive your order. Orders are generally processed and dispatched within 48 hours. An email notice is sent to confirm your order is on its way. If you choose to order by phone/fax/mail, a credit card receipt will be printed and saved at our head office, and a copy will be posted with your invoice. An invoice with details of your purchase and payment applied are shipped with all orders.